The Ostrich Foundation is committed to protecting your privacy and security. We want everyone who supports us, or who comes to us for support to feel confident and comfortable with how your personal information you share with us will be looked after or used. This Privacy Statement applies to the use and processing of personal information collected and used by The Ostrich Foundation, in accordance with the requirements of the General Data Protection Regulation 2018 (GDPR).

The privacy of your personal information is very important to us. We do not and will not sell, rent or trade your personal information with any third party. We will also take special care to protect the privacy and security of your information by making sure the only people that have access to it are the trustees at The Ostrich Foundation. This policy explains our information practices and the way that we collect and use your information. This Privacy Policy covers the information you provide to us both offline and via our web site and social media platforms, Facebook.


Everything that we do is done to make sure that we can help and support people directly or indirectly dealing with mental health issues. We want to make sure you receive the communications that are most relevant to you, be it through visiting our website or receiving emails, post or phone calls. We want to make sure you receive the best attention when you book on an event, make an enquiry or make a donation. 

We collect information in the following different ways:

  • When you contact us directly; This could be anything from emailing us about an enquiry, messaging us directly through our Facebook page or web site, making a donation to us, applying to volunteer with us or otherwise providing us with your personal information.
  • When you interact with us through our third parties: This could be if you provide a donation through a third party such as Just Giving or one of the other third parties that we work with and provide your consent for your personal information to be shared with us.
Cookies: We currently do not use cookies on our website so no personal information is stored from visiting our website.


Personal Information

Personal information we collect could include anything such as your name, email address, postal address, telephone number, as well as information you provide in any communications between us. You will have given us this information whilst making a donation through JusyGiving, registering for an event or any of the other ways to interact with us.

We will mainly use this information:

  • To provide the services or goods that you have requested.
  • To update you with important administrative messages about your donation, an event or services or goods you have requested.
  • To comply with the Charities (Protection and Social Investment) Act 2016 and follow the recommendations of the official regulator of charities, the Charity Commission, which require us to identify and verify the identity of supporters who make major gifts so we can assess any risks associated with accepting their donations.
  • To keep a record of your relationship with us (If agreed by you.)
  • Where you volunteer with us, to administer the volunteering arrangement.


We may also use your personal information:

  • To Keep you informed of our activities; and
  • To invite you to participate in surveys, volunteering or research.


Sensitive Personal Information

If you share your personal experience or the experiences of a friend or relative, we may also collect this health information. If you provide us with any Sensitive Personal Information by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this Privacy Policy. 

You can of course decide if you want to remain anonymous, if you are happy to share your personal details with staff members or if you would like us to share your story with the media or other parties as part of our work telling people’s personal stories about mental health (for example, on our social media pages).

We do not currently run our own helpline or support services but instead contribute financial and other help to other support services. Links to all these organisations have links on our website for you to choose from if you should require any help,

We will only use this information thus:

  • For the purposes of dealing with your enquiry.
  • We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.
  • Where you have given us your express consent or otherwise clearly indicated to us (for example, saying you are happy for us to share your story, we may then publish it on either or website or our social media page. 


You are always in control, and you may request that we delete your personal data at any time by emailing us at info@ostrichfoundation.co.uk

If you choose to do this, the personal information that we store will be deleted from our database and you will no longer receive communications from us.


We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.


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Harrogate, United Kingdom

+44 07711 634 939


The Ostrich Foundation is a charity registered in England & Wales, number 1186556.

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